Privacy Policy
Last updated 18 September 2026
Taraazu is a billing app for local dairies. This page says exactly what we hold, why we hold it, and what you can make us do with it. It is written to match how the app actually works — if the two ever disagree, the app is the bug.
Who we are
Taraazu (“we”) is the data fiduciary for the personal data described below, under the Digital Personal Data Protection Act, 2023 and the rules made under it. You can reach us at support@taraazu.in, and our Grievance Officer’s details are on the grievance page.
What we collect, and why
| What | Why |
|---|---|
| Your mobile number | To sign you in, and for nothing else. Verification is done by Firebase. |
| Your name | To show on your dairy’s profile and on the bills you send. |
| Your dairy’s name, area and location | To print on your bills, and — only if you provide a location — to show your dairy to households searching nearby. |
| Your customers’ names, phone numbers and addresses | Because you entered them to run your khata. They are your records. We store and process them on your behalf. |
| Delivery entries, bills and payments | To compute bills and keep your ledger. |
| Crash and error reports | To fix faults. These never contain customer names, phone numbers or addresses. |
We do not collect anything we cannot name a purpose for. There is no advertising identifier, no location tracking in the background, and no contact-list upload.
Consent
We ask for your consent in plain language before creating your account, in Hindi and English, with nothing pre-ticked and nothing bundled. You may withdraw consent at any time by deleting your account from inside the app.
Money
Payments from your customers do not pass through us at any point. Your bill shows your own UPI ID and QR code, and the money goes directly from the household to you. We never see, hold or route it. The only payment we process is your own subscription to Taraazu, which is handled by Razorpay; we do not store your card or bank details.
Who else sees your data
We share personal data only with the services needed to run the app:
- Google Firebase — sends the sign-in OTP and delivers notifications.
- Razorpay — processes your own subscription payment.
- Cloudflare R2 — stores the invoice PDFs you generate.
- Sentry — receives crash reports, stripped of personal data.
We do not sell your data, and we do not share your customer list with anyone. If a court or a lawful authority compels disclosure, we will comply and, where we are permitted to, tell you.
Where it is kept, and for how long
Data is stored on servers in India, encrypted at rest, and sent over TLS. We keep your records for as long as your account is open. When you delete your account we remove your name, phone number and address immediately; billing records are retained for the period financial record-keeping law requires, and are no longer linked to your identity.
Your rights
You can, from inside the app:
- See everything we hold — More → Profile → Export my data returns every record linked to your account as a file.
- Correct it — edit your profile, your dairy and any customer record.
- Delete it — More → Profile → Delete my account.
- Complain — to our Grievance Officer, and, if you are not satisfied, to the Data Protection Board of India.
If you are a household whose details a dairy entered, those records belong to that dairy’s khata. Ask them first; if that does not resolve it, write to us and we will act on it.
Children
Taraazu is for people running or buying from a dairy business. We do not knowingly create accounts for anyone under 18.
Breaches
If personal data is exposed, we will notify the Data Protection Board and everyone affected without delay, and say plainly what happened and what we have done.
Changes
If we change this policy in a way that affects what we collect or why, we will ask for your consent again rather than assuming it. The date at the top always reflects the current version.
Questions about this page: support@taraazu.in