Refund Policy

This covers the Taraazu subscription only. Money between a dairy and its customers never passes through us, so we cannot refund it — that is between the two of you.

Cancelling

Cancel any time from More → Subscription in the app. Cancelling stops the next charge straight away. You keep the paid features until the end of the period you have already paid for, and then move to the Free plan.

Your data is not deleted when you cancel. If you are above the Free plan’s 15 active customers, everything stays readable and daily entry keeps working — you simply cannot add more customers or generate new bills until you either upgrade again or reduce your active list.

Refunds

• Charged after you cancelled — refunded in full. Write to us and we will process it within 5 to 7 working days.
• Charged twice for one month — the duplicate is refunded in full.
• The app was unusable for a sustained period through a fault on our side — we refund that month.
• You simply stopped using it — we do not refund part-used months. Cancel before the next renewal and nothing further is charged.

How long it takes

Approved refunds are issued to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few days more to show it.

Mandate limits

Your UPI Autopay mandate authorises only your plan’s monthly amount. We never charge more than that, and your bank notifies you before each debit. If you ever see a charge you did not expect, write to us and we will trace it.

How to ask

Email support@taraazu.in from your registered number’s account, with the date and amount. If you are not satisfied with the outcome, escalate to our Grievance Officer.